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Teams
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15
×
What does EWOF stand for?
Emergency Web Order Form
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Check
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10
×
This tool is used to locate information about the products/services, policies and procedures.
Knowledge Owl
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Check
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eraser
Reset score!
Oops!
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fairy
Take points!
5
10
15
20
25
×
gift
Win 25 points!
Okay!
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baam
Lose 10 points!
Oops!
10
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This is also known as the CRM tool.
Advantage
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Check
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Check
10
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This tools is known as the phone system.
Five9
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20
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Name the tools you are allowed to put credit card information.
Advantage and EWOF
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10
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What tools is used by customers to access archives of past issues?
Client Websites
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5
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This tool is used to put in a request off.
Verint9
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15
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Modified True or False: Verint is used to put yourself in training, coaching or ready status.
False. Five9
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10
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What tool is used to make changes on customer's account, place orders and look up account info?
Advantage
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15
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Give 2 uses of Verint
Check schedules, view quality scores and coaching comments from supervisor
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10
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This tool contains computer based learning modules, quizzes and surveys taken during the training.
LearnUpon
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10
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What tool is used as additional resource in training made up of different courses.
LearnUpon
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heart
Other team wins 20 points!
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shark
Other team loses 25 points!
Okay!
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fairy
Take points!
5
10
15
20
25
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banana
Go to last place!
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lifesaver
Give 20 points!
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star
Double points!
Okay!
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shark
Other team loses 5 points!
Okay!
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baam
Lose 15 points!
Oops!
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seesaw
Swap points!
Oops!
×
gold
Win 50 points!
Okay!
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gift
Win 20 points!
Okay!
×
lifesaver
Give 25 points!
Oops!
×
Restart
Review
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