It is the responsibility of Services associates to know who our business partners are and how to best utilize them to resolve customer's issues. True or False?
True
___________ is the ability to look beyond your own point of view, so that you can consider how someone else may think or feel about something.
Perspective-taking (Empathy is also acceptable.)
Provide an example of an empathy statement.
Answers will vary. Awarding points for this question is up to instructor discretion. (Ex. - "I understand how frustrating this must be, Mr. Smith."
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