At the airport. A check-in assistant is talking to a passenger) I'm afraid your flight has been cancelled / delayed / crashed / double-booked. It won't be leaving for another two hours.

An angry passenger is talking to her colleague) I don't believe it. The airline has diverted / overbooked / rerouted / postponed our flight and have told me there are no more seats available for us. We'll have to wait for the next one.