What happens when we listen in the workplace?

Name the 5 levels of listening

The ladder of inference is a constant _____________

You should never question where you are on the ladder of inference, just go with your first thoughts and assume the worst. Yes or No?

How many seconds should you wait when asking trainees a question?

What kind of listening is this?

You and another trainer are having a dialogue. He says experience is better, you say the syllabus and guidelines help. What listening do you think you might have?

What do we use when we select facts from the pool of observable data

When giving empathetic listening should you provide advice and criticism?

You finished your training, and a student has admitted in confidence to you that her mother passed away, she has to leave the class and fly back home. What listening should you give her?

In your own words what is the pool of observable data?

What happens if you wait too long after asking a question in your classroom?