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Team 2
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Score
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15
×
Choose the correct order of a letter of complaint: asking for a replacement/refund - .............
saying that you expect a reply
stating the aim of the letter
asking for a replacement/refund
giving details + describing the problem(s)
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×
eraser
Reset score!
Oops!
×
rocket
Go to first place!
Okay!
×
shark
Other team loses 25 points!
Okay!
×
banana
Go to last place!
Oops!
15
×
There (be) no reply to my previous letter / enquiry.
has been
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15
×
hope / it / possible / find / instructor / Monday classes / and / replace / course book / soon as possible.
I hope it is possible to find an instructor for the Monday classes and replace the course book as soon as possible.
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15
×
First / it / not provided / a regular basis / as / instructors / not come / Mondays.
First, it is not provided on a regular basis as the instructors do not come on Mondays.
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15
×
I must express my disappointment / dissatisfaction ......
about
of
in
with
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×
banana
Go to last place!
Oops!
×
magnet
Take 20 points!
Okay!
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rocket
Go to first place!
Okay!
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thief
Give points!
5
10
15
20
25
×
seesaw
Swap points!
Oops!
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seesaw
Swap points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
banana
Go to last place!
Oops!
15
×
I / write / complain / English / course / beginner / your school
I am writing to complain about the English course for beginners at your school.
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15
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In fact, I (already / talk) to you about it but unfortunately nothing (change)
have already talked - has changed
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15
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a result / it / not help / learn much.
As a result, it does not help me learn much.
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15
×
sincerely / Ivan Cherneko.
Yours sincerely, Ivan Cherneko.
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15
×
I am writing to ........... about
complained
complaining
complain
complaint
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15
×
Choose the correct order of a letter of complaint: Introduction - stating the aim of the letter - ............
asking for a replacement/refund
saying that you expect a reply
giving details + describing the problem(s)
Oops!
Show
Check
Okay!
Check
15
×
In this situation I am afraid I must ....... a refund.
ask for / request
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15
×
Secondly / there / not enough / vocabulary / course book.
Secondly, there is not enough vocabulary in the course book.
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×
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