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Team 2
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Teams
Name
Score
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15
×
In this situation I am afraid I must ....... a refund.
ask for / request
Oops!
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Okay!
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15
×
I / write / complain / English / course / beginner / your school
I am writing to complain about the English course for beginners at your school.
Oops!
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Okay!
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×
lifesaver
Give 20 points!
Oops!
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fairy
Take points!
5
10
15
20
25
×
rocket
Go to first place!
Okay!
×
baam
Lose 25 points!
Oops!
15
×
In fact, I (already / talk) to you about it but unfortunately nothing (change)
have already talked - has changed
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Okay!
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15
×
Secondly / there / not enough / vocabulary / course book.
Secondly, there is not enough vocabulary in the course book.
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Okay!
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15
×
sincerely / Ivan Cherneko.
Yours sincerely, Ivan Cherneko.
Oops!
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Okay!
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15
×
hope / it / possible / find / instructor / Monday classes / and / replace / course book / soon as possible.
I hope it is possible to find an instructor for the Monday classes and replace the course book as soon as possible.
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15
×
I must express my disappointment / dissatisfaction ......
with
in
of
about
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15
×
Choose the correct order of a letter of complaint: Introduction - ............
stating the aim of the letter
asking for a replacement/refund
giving details + describing the problem(s)
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15
×
a result / it / not help / learn much.
As a result, it does not help me learn much.
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15
×
Please / me / know / when / I / come / your office / talk / details.
Please let me know when I can come to your office to talk about the details.
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Okay!
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15
×
Choose the correct order of a letter of complaint: asking for a replacement/refund - .............
saying that you expect a reply
asking for a replacement/refund
stating the aim of the letter
giving details + describing the problem(s)
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15
×
There (be) no reply to my previous letter / enquiry.
has been
Oops!
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Okay!
Check
×
trap
No points!
Oops!
×
star
Double points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
thief
Give points!
5
10
15
20
25
15
×
fact / I / already talk / you / problems / this course / but / unfortunately / nothing / change
In fact, I have already talked to you about the problems with this course but unfortunately nothing has changed.
Oops!
Check
Okay!
Check
×
banana
Go to last place!
Oops!
×
gold
Win 50 points!
Okay!
×
rocket
Go to first place!
Okay!
×
thief
Give points!
5
10
15
20
25
×
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