Team 1
0
Team 2
0
Teams
Name
Score
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Loading
20
×
This laptop is making a noise.
You should take it back to the shop.
Would you like me to have a look at it?
Both a and b.
Oops!
Show
Check
Okay!
Check
10
×
I was ... after a long day at work, so I went to bed.
unattended
exhausted
unsatisfactory
Oops!
Show
Check
Okay!
Check
10
×
The customer found the service in the shop
unsatisfactory
exhausted
dissatisfied
Oops!
Show
Check
Okay!
Check
×
trap
No points!
Oops!
×
magnet
Take 15 points!
Okay!
×
shark
Other team loses 10 points!
Okay!
×
baam
Lose 20 points!
Oops!
15
×
The customer is getting impatient.
Both a) and b)
Tell her weâll deliver the item tomorrow.
Itâs good she was pleased with our service.
Oops!
Show
Check
Okay!
Check
10
×
You should never clock in for one of your ...
co-workers
keys
viruses
Oops!
Show
Check
Okay!
Check
20
×
Submit
Replacement
A request
Maternity
Oops!
Show
Check
Okay!
Check
20
×
We asked Kate to help, but she ... to do anything
solved
assured
refused
Oops!
Show
Check
Okay!
Check
×
seesaw
Swap points!
Oops!
×
gift
Win 25 points!
Okay!
×
shark
Other team loses 15 points!
Okay!
×
baam
Lose 10 points!
Oops!
25
×
The ... stops people from outside from accessing information on the computer.
consequences
premises
firewall
Oops!
Show
Check
Okay!
Check
20
×
You should make sure you lock all your ... in a safe place
valuables
viruses
keys
Oops!
Show
Check
Okay!
Check
15
×
Vocabulary. The new ... checks inside people's bags as they come into the building.
security guard
Oops!
Check
Okay!
Check
5
×
Taste
Respectfully
Bad
Rude
Oops!
Show
Check
Okay!
Check
15
×
We are...reply to e-mails from customers within 24 hours.
supposed to
Oops!
Check
Okay!
Check
×
seesaw
Swap points!
Oops!
×
gift
Win 20 points!
Okay!
×
shark
Other team loses 25 points!
Okay!
×
baam
Lose 25 points!
Oops!
15
×
You should behave calmly and not ... with the customer
treat
argue
apologise
Oops!
Show
Check
Okay!
Check
×
Restart
Review
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