What is important when Dealing with a complaint from a customers?                 •Collecting information •Interview people involved.

What is important when . Setting up a new website for your company?                  •Getting expert help  •Choosing who will manage the site

What is important when Running your own business from home ?                                        • Keeping accounts up to date   • Keeping home life and work separate

What is important when Deciding where to relocate your company? • Checking access to transport infrastructure • Finding potential employees

What is important when Choosing a hotel for a client? •Location of the hotel •Hotel facilities

What is important when . Arranging a meeting?                   • Deciding who needs to attend the meeting                                         • Sending out important documents.

What is important when Choosing a meeting venue?        • Room size •Convenience

What is important when Giving a presentation?              •Preparing materials well •Using technology

What is important when working with a new boss?           • Making a good impression •Creating a friendly professional relationship

What is important when  Interviewing acandidate for a job?                                                 Deciding what questions to ask Deciding what qualifications are required

What is important Changing working hours?         •Consulting staff     •Discussing effects the changes may have

What is important when . Attending a business conference?                           •Listening to a presentation •Giving your own opinions

What is important when Promoting a new product?          • Potential customers                      • Unique selling features