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Team 2
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Teams
Name
Score
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15
×
You are logging a call after helping a client launch a campaign using a lookalike audience. Do you log Acquisition or Retargeting?
Acquisition
Oops!
Check
Okay!
Check
25
×
Put these items in the correct order: Send Bluejeans, Ask for input, Recap discovery, Pitch, explain FAB,
Recap, Pitch, FAB, Input, Bluejeans
Oops!
Check
Okay!
Check
15
×
You are logging a call after helping a client launch a campaign using a custom audience. Do you log Acquisition or Retargeting?
Retargeting
Oops!
Check
Okay!
Check
10
×
If you are unsure of what question to ask, what is a source that you can use to help find relevant questions and also determine a recommendation?
Pitch Wizard
Oops!
Check
Okay!
Check
×
seesaw
Swap points!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
gift
Win 25 points!
Okay!
×
baam
Lose 25 points!
Oops!
×
trap
No points!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
shark
Other team loses 15 points!
Okay!
×
baam
Lose 10 points!
Oops!
15
×
You are logging a call after helping a client launch a campaign using a core audience. Do you log Acquisition or Retargeting?
Acquisition
Oops!
Check
Okay!
Check
15
×
True or False: we must verify the client's email address by asking if the one we have on file is correct
FALSE - they must provide their own email
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Check
Okay!
Check
10
×
Where can we go to find budget recommendations and guidance?
Knowledge Base
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Check
Okay!
Check
15
×
Name 2 items that are an auto-failure if missed on a certification call
Not giving a call disclaimer or not verifying the account ID
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Check
Okay!
Check
25
×
When are you expected to recap on your calls?
At two points - after discovery, and at the very end of the call
Oops!
Check
Okay!
Check
15
×
True or False: If a client asks you to speak with their marketing personnel, we can only do so if that person is an admin on the account
FALSE - as long as they have the ad account ID, we can discuss ads with them
Oops!
Check
Okay!
Check
15
×
How many prep items should be displayed on each call?
3
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Check
Okay!
Check
×
baam
Lose 20 points!
Oops!
×
gold
Win 50 points!
Okay!
×
rocket
Go to first place!
Okay!
×
baam
Lose 25 points!
Oops!
15
×
When is it appropriate to ask the client if they have pixel?
Never - that should be uncovered in our preparation
Oops!
Check
Okay!
Check
15
×
True or False: If a client cannot figure out how to set up their ad, we can show them how to do it on our own screen by sharing over Bluejeans
FALSE - never share your screen! This is a security risk!
Oops!
Check
Okay!
Check
×
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