Team 1
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Team 2
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Teams
Name
Score
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×
monster
Reset all scores!
Oops!
×
gold
Win 50 points!
Okay!
×
rocket
Go to first place!
Okay!
×
banana
Go to last place!
Oops!
15
×
A company ships the wrong product and immediately apologizes for the mistake.
Protect business’s reputation and Communicate honestly and clearly within and outside business
Oops!
Check
Okay!
Check
×
monster
Reset all scores!
Oops!
×
rocket
Go to first place!
Okay!
×
gift
Win 20 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
A customer buys a product from a business that breaks the first time s/he uses it.
Delivering low-quality goods and services
Oops!
Check
Okay!
Check
15
×
A company’s accounting department misrepresents its finances in the annual report.
Acting unethically
Oops!
Check
Okay!
Check
15
×
A company develops trust with its business-to-business customers.
Utilize both rational and emotional motivation to convince customers to buy
Oops!
Check
Okay!
Check
15
×
A salesperson tells a family they must purchase their car today to get a decent price.
Use high-pressure sales techniques
Oops!
Check
Okay!
Check
×
thief
Give points!
5
10
15
20
25
×
rocket
Go to first place!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
thief
Give points!
5
10
15
20
25
15
×
A company opens an on-site clinic for its employees.
Demonstrate corporate responsibility
Oops!
Check
Okay!
Check
15
×
A company tells its employees they will receive raises at the end of the year, but it does not give the raises.
Not keeping promises
Oops!
Check
Okay!
Check
15
×
A company wants to be more efficient with shipping, so it hires a new warehouse manager.
Align all company activities and strategies with business goals
Oops!
Check
Okay!
Check
15
×
A company ships the wrong product and does nothing about it.
Not keeping promises AND Failing to provide what customers want
Oops!
Check
Okay!
Check
×
baam
Lose 20 points!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
fairy
Take points!
5
10
15
20
25
×
thief
Give points!
5
10
15
20
25
15
×
A customer receives friendly advice from a salesperson over the telephone.
Utilize touchpoints to reinforce company image AND Provide excellent customer service
Oops!
Check
Okay!
Check
×
Restart
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