Home Services Installation Review | Baamboozle - Baamboozle

Which value on The Value Wheel requires us to speak to others the way we wish to be spoken to and asks us to always act with integrity?

Respect for All People

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The pillars of The Home Depot Value Wheel are used to evaluate the quality of associates' calls. True or False?

False - The pillars of the Effortless Customer Flow is used to evaluate the quality of calls.

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How must we categorize a customer's case to activate the SLA process?

As a Home Services case.

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banana

Go to last place!

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rocket

Go to first place!

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shark

Other team loses 20 points!

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baam

Lose 15 points!

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A Store Manager (SM) is an example of a type of business partner. True or False?

True

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According to our service level agreement with our business partners, how many hours do they have to reach out to the customer and the associate on the case?

24-48 hours

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The SLA process will activate if there are no notes attached to the case. True or False?

False - The SLA process will NOT activate unless there are notes attached to the case.

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Provide an example of an empathy statement.

Answers will vary. Awarding points for this question is up to instructor discretion. (Ex. - "I understand how frustrating this must be, Mr. Smith."

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eraser

Reset score!

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magnet

Take 25 points!

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fairy

Take points!

banana

Go to last place!

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heart

Other team wins 25 points!

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magnet

Take 10 points!

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rocket

Go to first place!

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banana

Go to last place!

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As we Finalize the call during the call flow, we must recap the call with the customer. True or False?

True

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The CEO is the most important person on The Home Depot inverted pyramid, demonstrating that the CEO is the most important to our company. True or False?

False - Customers are the most important to The Home Depot.

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It is the responsibility of Services associates to know who our business partners are and how to best utilize them to resolve customer's issues. True or False?

True

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Which type of business partner is responsible for the installation of the merchandise for the customer?

The service provider

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The Mvendor number found in HOME is accurate and can be used to attach to a case in Salesforce. True or False?

False - The Mvendor number in HOME is not accurate and must be pulled from elsewhere (i.e., Purged Order, Icon, ESVS).

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Which system might we use to look up an order that was created in-store, rather than online?

ESVS

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