The directed act of listening will enrich your workplace relationships, improve group productivity, and even boost your own mood.
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20
The ladder of inference is a constant _____________
Cycle (an endless cycle)
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15
What happens if you wait too long after asking a question in your classroom?
You can appear threatening, increase the confusion, heighten the frustration, and lead to no response at all.
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15
When we interpret facts, we often give them a ____________ _______________
Personal meaning
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boom
Lose 50 points!
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shark
Other team loses 10 points!
Okay!
shark
Other team loses 10 points!
Okay!
thief
Give points!
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25
In your own words what is the pool of observable data?
Information available for us to absorb and interpret
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15
What kind of listening is this?
Ignoring listening
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15
In the meeting we know Andrew always tell a long story before getting to his point, he also has brought up the same points at every meeting, time and time again. Heâs also really intense and self centered. How would you listen to him?
Ignore listening
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15
When giving empathetic listening should you provide advice and criticism?
No
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15
You and another trainer are having a dialogue. He says experience is better, you say the syllabus and guidelines help. What listening do you think you might have?
Selective Listening
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banana
Go to last place!
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rocket
Go to first place!
Okay!
fairy
Take points!
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thief
Give points!
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15
A trainee in your class approaches you with a sense of urgency, they begin telling you many things. What should you do?