How many seconds should you wait when asking trainees a question?

What happens when we listen in the workplace?

A trainee in your class approaches you with a sense of urgency, they begin telling you many things. What should you do?

What do we use when we select facts from the pool of observable data

You finished your training, and a student has admitted in confidence to you that her mother passed away, she has to leave the class and fly back home. What listening should you give her?

Name the 5 levels of listening

What happens when we assume?

You should never question where you are on the ladder of inference, just go with your first thoughts and assume the worst. Yes or No?

The ladder of inference is a constant _____________

What type of listening are they doing?

You and another trainer are having a dialogue. He says experience is better, you say the syllabus and guidelines help. What listening do you think you might have?

Your watching Sports Center, but your kid came into the room and started talking about Dora the Explorer. What listening are you doing?

When we interpret facts, we often give them a ____________ _______________