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Team 2
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Teams
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Score
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15
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Information in digital form
is in an electronic format
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trap
No points!
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rocket
Go to first place!
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rocket
Go to first place!
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baam
Lose 15 points!
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15
×
Once on the job, an employee may need to read for what reasons?
for background information, to locate specific data, to learn new procedures
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15
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What involves performing activities to ensure customer satisfaction?
Customer service
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15
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What are the four goals of communication?
to obtain or share information, to build goodwill, to persuade, to build relationships and self-esteem
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15
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An oversimplified belief about a group of people is called...
stereotype
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15
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When using email for customer contact, in the message you should...
state the purpose of the message clearly
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15
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Most Americans appreciate personal space of? (inches to feet)
18 inches to 4 feet
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15
×
What is an issue of someone who has too little self-confidence?
people question why they should believe you
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heart
Other team wins 15 points!
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magnet
Take 20 points!
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gift
Win 15 points!
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banana
Go to last place!
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15
×
To deal ethically with clients or customers, you should...
be honest about the products or services your company offers
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15
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Lack of motivation or interest on the part of the receiver is a type of what?
internal communication barrier
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15
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Trying to understand the speakerโs point of view, attitudes, or emotions is...
emphatic listening
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thief
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25
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rocket
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gift
Win 15 points!
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thief
Give points!
5
10
15
20
25
15
×
To show fairness and sensitivity toward others at work, you should...
treat everyone with respect, be adaptable, listen actively, etc.
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15
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Saying โhaftaโ rather than โhave toโ is an example of...
poor enunciation
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