Communications 1 & 2 | Baamboozle - Baamboozle | The Most Fun Classroom Games!

What are examples of confidential information?

patient health records, employee salaries, computer passwords, social security number, etc.

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Trying to understand the speaker’s point of view, attitudes, or emotions is...

emphatic listening

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When using the three-part greeting, what is the best way to answer a business call?

Greeting, name of company/department, your name

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What involves performing activities to ensure customer satisfaction?

Customer service

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What are examples of unethical communication or behavior?

Telling other students another student's class grade, giving a bank receipt to the wrong customer, using an office computer to shop during work hours, etc.

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trap

No points!

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shark

Other team loses 15 points!

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rocket

Go to first place!

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banana

Go to last place!

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boom

Lose 50 points!

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fairy

Take points!

fairy

Take points!

baam

Lose 10 points!

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Sending and interpreting messages related to products, services, or activities of a company or an organization is

business communication

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What is an issue of someone who has too little self-confidence?

people question why they should believe you

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Once on the job, an employee may need to read for what reasons?

for background information, to locate specific data, to learn new procedures

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What is another employee who works for your company and buys goods/services?

An internal customer

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What are the four goals of communication?

to obtain or share information, to build goodwill, to persuade, to build relationships and self-esteem

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Saying “hafta” rather than “have to” is an example of...

poor enunciation

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What are the four roles of nonverbal communication?

Reinforce, Contradict, Substitute, or Regulate a message

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What are characteristics of a person who has a professional attitude?

refrains from making judgements about others, keeps an open mind, dose not make assumptions or jumps to conclusions, keeps emotions in check, etc.

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lifesaver

Give 5 points!

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seesaw

Swap points!

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rocket

Go to first place!

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banana

Go to last place!

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