Team 1
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Team 2
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Teams
Name
Score
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10
×
We should/ought to listen to customers carefully
both are ok :D
Oops!
Check
Okay!
Check
15
×
Which technique do we use when we start asking our customers open questions and continue with closed questions
The funnel technique
Oops!
Check
Okay!
Check
15
×
I work at Berlitz since 2012. I worked/have worked there for 10 years
have worked
Oops!
Check
Okay!
Check
15
×
Unless/Even though we have provided good quality products, people seem to not like our service
Even though
Oops!
Check
Okay!
Check
15
×
I´ve been calling non-stop, I can´t hang up/get through
get through
Oops!
Check
Okay!
Check
20
×
I talked to Customer Service, but they didn´t help. I tried calling/to call customer service
calling
Oops!
Check
Okay!
Check
20
×
I have come to enjoy to go/going to fairs and festivals, I´m overjoyed when I go
going
Oops!
Check
Okay!
Check
×
eraser
Reset score!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
shark
Other team loses 10 points!
Okay!
×
lifesaver
Give 5 points!
Oops!
×
baam
Lose 10 points!
Oops!
×
seesaw
Swap points!
Okay!
×
rocket
Go to first place!
Okay!
×
baam
Lose 25 points!
Oops!
20
×
If I were/was you I will/would take that offer
were/ would
Oops!
Check
Okay!
Check
15
×
I´m skilled in/at English and team management
in
Oops!
Check
Okay!
Check
15
×
They have started /started working in that company a long time ago
started
Oops!
Check
Okay!
Check
15
×
We don´t have to/musn´t do everything the customer wants
don´t have to
Oops!
Check
Okay!
Check
×
boom
Lose 50 points!
Oops!
×
rocket
Go to first place!
Okay!
×
shark
Other team loses 25 points!
Okay!
×
lifesaver
Give 5 points!
Oops!
15
×
If/unless you provide good customer service, people won´t keep coming back.
unless
Oops!
Check
Okay!
Check
×
lifesaver
Give 5 points!
Oops!
×
star
Double points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
banana
Go to last place!
Oops!
×
Restart
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