Team 1
0
Team 2
0
Teams
Name
Score
1
2
3
4
5
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7
8
9
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13
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16
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×
heart
Other team wins 20 points!
Oops!
×
rocket
Go to first place!
Okay!
×
gift
Win 25 points!
Okay!
×
banana
Go to last place!
Oops!
15
×
We should contact Land Support for questions about pre/post packages. True or False?
False - Land Support is used as a help desk for Cruisetour land portion calls.Â
Oops!
Check
Okay!
Check
15
×
If you are unsure about which department to contact AFTER searching the Call Center document in Princess Answers, who should you reach out to?
Res Help Ext. 13028
Oops!
Check
Okay!
Check
15
×
What should you change your status to in AAD to begin receiving calls?
Ready
Oops!
Check
Okay!
Check
15
×
What can be used as a backup softphone to Avaya Agent for Desktop?
Avaya Workplace Desktop
Oops!
Check
Okay!
Check
15
×
Which extension would you call for questions about luggage?
Ext. 22089
Oops!
Check
Okay!
Check
15
×
Which department should you call for questions about refunds?
Revenue Support
Oops!
Check
Okay!
Check
15
×
Which department should you call for questions about booking air?
Travel Services (EZair)
Oops!
Check
Okay!
Check
×
seesaw
Swap points!
Oops!
×
gold
Win 50 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
thief
Give points!
5
10
15
20
25
15
×
We can share the number to the Access Office with our guests. True or False?
False - The Access Office is an internal department only.
Oops!
Check
Okay!
Check
15
×
You must be logged into Avaya Workplace Desktop to log into and use Avaya Agent for Desktop. True or False?
True
Oops!
Check
Okay!
Check
×
lifesaver
Give 20 points!
Oops!
×
gold
Win 50 points!
Okay!
×
shark
Other team loses 25 points!
Okay!
×
lifesaver
Give 10 points!
Oops!
15
×
Which extension would you call for questions about Captain's Circle?
Ext. 13084
Oops!
Check
Okay!
Check
×
banana
Go to last place!
Oops!
×
seesaw
Swap points!
Okay!
×
rocket
Go to first place!
Okay!
×
lifesaver
Give 20 points!
Oops!
15
×
What should you do if a guest requests to create a new group?
Blind transfer the guest to Group Support
Oops!
Check
Okay!
Check
15
×
Which department should you call if you have questions about a casino that is paying for the booking?
Players Club
Oops!
Check
Okay!
Check
×
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