Team 1
0
Team 2
0
Teams
Name
Score
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15
×
What should you do if a guest requests to create a new group?
Blind transfer the guest to Group Support
Oops!
Check
Okay!
Check
15
×
Which extension would you call for questions about luggage?
Ext. 22089
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Check
Okay!
Check
×
banana
Go to last place!
Oops!
×
magnet
Take 20 points!
Okay!
×
shark
Other team loses 10 points!
Okay!
×
banana
Go to last place!
Oops!
15
×
We can share the number to the Access Office with our guests. True or False?
False - The Access Office is an internal department only.
Oops!
Check
Okay!
Check
15
×
Which department should you call if you have questions about a casino that is paying for the booking?
Players Club
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Check
Okay!
Check
15
×
What should you change your status to in AAD to begin receiving calls?
Ready
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Check
Okay!
Check
15
×
If you are unsure about which department to contact AFTER searching the Call Center document in Princess Answers, who should you reach out to?
Res Help Ext. 13028
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Check
Okay!
Check
15
×
Which extension would you call for questions about Captain's Circle?
Ext. 13084
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Check
Okay!
Check
×
baam
Lose 5 points!
Oops!
×
rocket
Go to first place!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
thief
Give points!
5
10
15
20
25
15
×
What can be used as a backup softphone to Avaya Agent for Desktop?
Avaya Workplace Desktop
Oops!
Check
Okay!
Check
15
×
You must be logged into Avaya Workplace Desktop to log into and use Avaya Agent for Desktop. True or False?
True
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Check
Okay!
Check
×
trap
No points!
Oops!
×
star
Double points!
Okay!
×
shark
Other team loses 20 points!
Okay!
×
lifesaver
Give 20 points!
Oops!
15
×
Which department should you call for questions about refunds?
Revenue Support
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Check
Okay!
Check
15
×
Which department should you call for questions about booking air?
Travel Services (EZair)
Oops!
Check
Okay!
Check
×
monster
Reset all scores!
Oops!
×
rocket
Go to first place!
Okay!
×
rocket
Go to first place!
Okay!
×
lifesaver
Give 25 points!
Oops!
15
×
We should contact Land Support for questions about pre/post packages. True or False?
False - Land Support is used as a help desk for Cruisetour land portion calls.Â
Oops!
Check
Okay!
Check
×
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