If the guest does not have a middle name on their travel documents, what do we enter in the middle name field in Polar?
NMN (No Middle Name)
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15
What is PVP?
Princess Vacation Protection
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15
We do not need to ask the guest if they would like a complimentary upgrade in the booking recap. True or False?
False
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15
When does PVP go into effect?
When it is paid in full
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trap
No points!
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star
Double points!
Okay!
gift
Win 20 points!
Okay!
lifesaver
Give 15 points!
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15
What do we call guests that do not want to book because they are looking around for the best price, timeframe, etc.?
Window shoppers
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15
Where do we enter our notes for the booking?
Booking History (or Booking History Memos)
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monster
Reset all scores!
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star
Double points!
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fairy
Take points!
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baam
Lose 20 points!
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15
A new guest has asked for a quote and has not booked. How do we capture the guest's interest?
We select the 'Guest Interest' button in the guest's dashboard once we have verified their contact information.
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15
We can discuss the price of the cruise fare with a guest that has booked through a travel agent. True or False?
False
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seesaw
Swap points!
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gold
Win 50 points!
Okay!
shark
Other team loses 25 points!
Okay!
banana
Go to last place!
Oops!
heart
Other team wins 15 points!
Oops!
shark
Other team loses 25 points!
Okay!
shark
Other team loses 15 points!
Okay!
thief
Give points!
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15
We need to capture the Authorization Code when we collect a credit card payment. True or False?
False - We NEVER capture the Authorization Code, even if the guest shares it with us.
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15
What does CBOK stand for and how do we use it?
Change Booking - We use it to change information on a booking we have created.
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15
We can change cabin categories for a guest that has booked their cruise through Princess. True or False?
True
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15
Mrs. Cooper knows either her son or husband will be traveling with her, but she isn't sure which. They both have the last name of Cooper. What name do we enter in Polar?
