Team 1
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Team 2
0
Teams
Name
Score
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heart
Other team wins 25 points!
Oops!
×
seesaw
Swap points!
Okay!
×
gift
Win 10 points!
Okay!
×
banana
Go to last place!
Oops!
15
×
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Laugh at them
Say "sorry I can't help"
Send them to the shop down the street
Suggest alternatives in store
Oops!
Show
Check
Okay!
Check
×
lifesaver
Give 25 points!
Oops!
×
star
Double points!
Okay!
×
shark
Other team loses 25 points!
Okay!
×
lifesaver
Give 25 points!
Oops!
15
×
How is the best way to turn up to work?
In your old clothes
In anything that fits
Smart and business like
In your training gear
Oops!
Show
Check
Okay!
Check
15
×
How would you view customer complaints?
At least is gives you a chance to talk to the customers
As a pain in the backside
An opportunity to improve service
A waste of valuable time
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Check
Okay!
Check
15
×
If the phone rings at work in how many rings should you answer it in?
5 rings
7 rings
10 rings
3 rings
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Okay!
Check
×
banana
Go to last place!
Oops!
×
rocket
Go to first place!
Okay!
×
shark
Other team loses 10 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
Would I speak clearly and use language that the customer would understand?
Sometimes
Rarely
Always
Often
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15
×
What is important to do when talking to a customer over the phone?
Smile
Speak really slowly
Speak loudly
Have a laugh with the customer
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Check
Okay!
Check
15
×
Why should you always give the customer your complete attention?
It is professional
Because the customer likes talking
To show that you are listening
Because you like them
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Okay!
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15
×
Why is it important to make eye contact with a customer?
Because you fancy them
It is professional
It shows them you are interested
Because it's nice
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Check
Okay!
Check
15
×
What would you do if a mistake has been made?
Laugh
Say "it's not my problem"
Apologise
Ignore the customer
Oops!
Show
Check
Okay!
Check
×
trap
No points!
Oops!
×
star
Double points!
Okay!
×
shark
Other team loses 25 points!
Okay!
×
banana
Go to last place!
Oops!
15
×
When a customer is complaining, what would you do?
Remain calm and listen
Talk over them making excuses
Tell them to 'go away'
Look around and try to get someone else to help
Oops!
Show
Check
Okay!
Check
×
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