Team 1
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Team 2
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Teams
Name
Score
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15
×
How would you view customer complaints?
A waste of valuable time
An opportunity to improve service
As a pain in the backside
At least is gives you a chance to talk to the customers
Oops!
Show
Check
Okay!
Check
15
×
How is the best way to turn up to work?
In your training gear
Smart and business like
In anything that fits
In your old clothes
Oops!
Show
Check
Okay!
Check
15
×
If the phone rings at work in how many rings should you answer it in?
3 rings
5 rings
7 rings
10 rings
Oops!
Show
Check
Okay!
Check
15
×
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Send them to the shop down the street
Say "sorry I can't help"
Suggest alternatives in store
Laugh at them
Oops!
Show
Check
Okay!
Check
15
×
Why should you always give the customer your complete attention?
To show that you are listening
Because you like them
It is professional
Because the customer likes talking
Oops!
Show
Check
Okay!
Check
15
×
What would you do if a mistake has been made?
Ignore the customer
Apologise
Laugh
Say "it's not my problem"
Oops!
Show
Check
Okay!
Check
15
×
When a customer is complaining, what would you do?
Talk over them making excuses
Remain calm and listen
Look around and try to get someone else to help
Tell them to 'go away'
Oops!
Show
Check
Okay!
Check
×
banana
Go to last place!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
fairy
Take points!
5
10
15
20
25
×
banana
Go to last place!
Oops!
×
boom
Lose 50 points!
Oops!
×
gold
Win 50 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
thief
Give points!
5
10
15
20
25
×
lifesaver
Give 15 points!
Oops!
×
gift
Win 25 points!
Okay!
×
gift
Win 15 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
Why is it important to make eye contact with a customer?
It is professional
It shows them you are interested
Because it's nice
Because you fancy them
Oops!
Show
Check
Okay!
Check
15
×
Would I speak clearly and use language that the customer would understand?
Always
Sometimes
Rarely
Often
Oops!
Show
Check
Okay!
Check
15
×
What is important to do when talking to a customer over the phone?
Speak really slowly
Speak loudly
Smile
Have a laugh with the customer
Oops!
Show
Check
Okay!
Check
×
trap
No points!
Oops!
×
gift
Win 20 points!
Okay!
×
shark
Other team loses 20 points!
Okay!
×
lifesaver
Give 15 points!
Oops!
×
Restart
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