For Authorised + Expired paid DaoPay transactions, which CR and tag should be used?
CR J11 Partial Payment - DaoPay Expired but Paid and tag 04 Partial or Overpayment - Daopay Expired.
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15
When compensating 2 or more Partially Paid orders, should each order be handled as a separate compensation case (separate gift card codes)?
No. Calculate each discount code individually, sum them into one amount, create one Gift Card for the full combined amount, and send it to the customer.
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20
What should you do for a Verify_MSISDN_call case in DaoPay?
Open the transaction, click Verification Call, enter the customer’s email address, select the language if needed, and send the verification email.
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10
What DaoPay portal path is used to search for payment details?
Reports & Statistics → Payment Details
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trap
No points!
Oops!
fairy
Take points!
5
10
15
20
25
shark
Other team loses 15 points!
Okay!
thief
Give points!
5
10
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20
25
25
When should phone verification be done before issuing a discount code?
If the discount code value is over 30 EUR, or more than 2 orders need compensation.
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boom
Lose 50 points!
Oops!
star
Double points!
Okay!
shark
Other team loses 20 points!
Okay!
lifesaver
Give 20 points!
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15
What is the golden rule when checking DaoPay cases?
Always check the DaoPay portal, because some expired, failed, pending, or verification-related payments are visible only there.
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20
For Authorised + Pending paid DaoPay transactions, which CR and tag should be used?
CR J09 Partial Payment - Pending DaoPay and tag 04 Partial or Overpayment - Daopay Unfinished.
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20
What should you do if the same customer has DaoPay issues affecting two or more separate orders?
Escalate to the DaoPay inbox.
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15
In DaoPay portal, what does a PAID row in transaction details mean?
The customer was charged.
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25
What formula is used to calculate the discount code value?
