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15
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How does the PDK system communicate to open the gate?
Keypad → Cloud node → Relay → Gate
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15
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A tenant gets “Access Denied” but should have access. What should you check first?
Tenant status and gate group rules in PDK
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A customer says the codes work but the gate doesn’t open. The remote control ALSO doesn’t open the gate. What does this most likely indicate?
Physical gate issue (not access control)
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15
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A client reports the cloud node is offline. What is your FIRST recommended step?
Check status lights and perform / recommend a full power cycle
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15
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Where do you view access control hardware installed at a facility?
Salesforce Facility account → Quick Links → Hardware
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monster
Reset all scores!
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fairy
Take points!
5
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15
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25
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fairy
Take points!
5
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15
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25
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baam
Lose 15 points!
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15
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One new thing you learned today:
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15
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What feature allows gates to open automatically on a schedule on specific days?
Auto-Open rules
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15
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What does Delay Time control?
How long before the gate begins opening after a command
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eraser
Reset score!
Oops!
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rocket
Go to first place!
Okay!
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gift
Win 25 points!
Okay!
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thief
Give points!
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25
15
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After power cycling the node, the issue persists. The client has a computer with an Ethernet port. What should you do next?
Transfer to AC Tier 2
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15
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A customer needs help installing new gate hardware. What is the correct action?
Share the quick setup guide/article first
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15
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A brand-new facility wants to purchase access control. How should you handle it?
Assign to BDR team and set case to Open and transfer the call to the BDR queue
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Okay!
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eraser
Reset score!
Oops!
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rocket
Go to first place!
Okay!
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rocket
Go to first place!
Okay!
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thief
Give points!
5
10
15
20
25
×
thief
Give points!
5
10
15
20
25
×
gold
Win 50 points!
Okay!
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rocket
Go to first place!
Okay!
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baam
Lose 20 points!
Oops!
15
×
How can you manually test a gate or door in PDK?
Use “States” (door icon) → Open
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Okay!
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Restart
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