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15
×
A gate opens at the wrong time of day. What should you verify first?
Cloud node time zone
Oops!
Check
Okay!
Check
15
×
A client reports the cloud node is offline. What is your FIRST recommended step?
Check status lights and perform / recommend a full power cycle
Oops!
Check
Okay!
Check
15
×
How can you manually test a gate or door in PDK?
Use “States” (door icon) → Open
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Check
Okay!
Check
15
×
A customer says the codes work but the gate doesn’t open. The remote control ALSO doesn’t open the gate. What does this most likely indicate?
Physical gate issue (not access control)
Oops!
Check
Okay!
Check
15
×
How does the PDK system communicate to open the gate?
Keypad → Cloud node → Relay → Gate
Oops!
Check
Okay!
Check
×
thief
Give points!
5
10
15
20
25
×
gift
Win 15 points!
Okay!
×
gift
Win 10 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
One new thing you learned today:
Oops!
Check
Okay!
Check
15
×
What feature allows gates to open automatically on a schedule on specific days?
Auto-Open rules
Oops!
Check
Okay!
Check
×
trap
No points!
Oops!
×
rocket
Go to first place!
Okay!
×
gift
Win 25 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
A customer needs help installing new gate hardware. What is the correct action?
Share the quick setup guide/article first
Oops!
Check
Okay!
Check
×
boom
Lose 50 points!
Oops!
×
shark
Other team loses 25 points!
Okay!
×
gift
Win 10 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
A brand-new facility wants to purchase access control. How should you handle it?
Assign to BDR team and set case to Open and transfer the call to the BDR queue
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Check
Okay!
Check
15
×
After power cycling the node, the issue persists. The client has a computer with an Ethernet port. What should you do next?
Transfer to AC Tier 2
Oops!
Check
Okay!
Check
×
thief
Give points!
5
10
15
20
25
×
seesaw
Swap points!
Okay!
×
shark
Other team loses 20 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
Where do you view access control hardware installed at a facility?
Salesforce Facility account → Quick Links → Hardware
Oops!
Check
Okay!
Check
15
×
A tenant gets “Access Denied” but should have access. What should you check first?
Tenant status and gate group rules in PDK
Oops!
Check
Okay!
Check
×
Restart
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