Team 1
0
Team 2
0
Teams
Name
Score
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Loading
15
×
Where do you view access control hardware installed at a facility?
Salesforce Facility account → Quick Links → Hardware
Oops!
Check
Okay!
Check
15
×
A brand-new facility wants to purchase access control. How should you handle it?
Assign to BDR team and set case to Open and transfer the call to the BDR queue
Oops!
Check
Okay!
Check
×
seesaw
Swap points!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
rocket
Go to first place!
Okay!
×
baam
Lose 25 points!
Oops!
15
×
What is the FIRST step when a client reports their gate will not close?
Click Open then Close in the software
Oops!
Check
Okay!
Check
15
×
After power cycling the node, the issue persists. The client has a computer with an Ethernet port. What should you do next?
Transfer to AC Tier 2
Oops!
Check
Okay!
Check
15
×
How can you manually test a gate or door in PDK?
Use “States” (door icon) → Open
Oops!
Check
Okay!
Check
15
×
A customer needs help installing new gate hardware. What is the correct action?
Share the quick setup guide/article first
Oops!
Check
Okay!
Check
15
×
How does the PDK system communicate to open the gate?
Keypad → Cloud node → Relay → Gate
Oops!
Check
Okay!
Check
15
×
A customer says the codes work but the gate doesn’t open. The remote control ALSO doesn’t open the gate. What does this most likely indicate?
Physical gate issue (not access control)
Oops!
Check
Okay!
Check
15
×
What feature allows gates to open automatically on a schedule on specific days?
Auto-Open rules
Oops!
Check
Okay!
Check
15
×
One new thing you learned today:
Oops!
Check
Okay!
Check
15
×
A gate opens at the wrong time of day. What should you verify first?
Cloud node time zone
Oops!
Check
Okay!
Check
×
banana
Go to last place!
Oops!
×
gold
Win 50 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
banana
Go to last place!
Oops!
×
boom
Lose 50 points!
Oops!
×
magnet
Take 20 points!
Okay!
×
rocket
Go to first place!
Okay!
×
baam
Lose 25 points!
Oops!
15
×
A tenant gets “Access Denied” but should have access. What should you check first?
Tenant status and gate group rules in PDK
Oops!
Check
Okay!
Check
15
×
What does Delay Time control?
How long before the gate begins opening after a command
Oops!
Check
Okay!
Check
×
Restart
Review
Join for Free
;
Your experience on this site will be improved by allowing cookies.
Allow cookies
