๐ Scenario: A junior employee complains that their ideas are ignored in meetings. Words to use: inclusion โ recognition โ motivation
re they feel included, recognise their input, and encourage participation. ๐
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20
๐ก Scenario: A team complains about unclear leadership. Youโre the project manager. Words to use: feedback โ direction โ trust
Iโd listen to their feedback, clarify our direction, and rebuild trust through transparency. ๐
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10
๐ญ Roleplay: Youโre a sales manager. A client complains about a price increase.
Words to use: justify โ market โ value โ transparency โ long-term โ trust*
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trap
No points!
Oops!
magnet
Take 15 points!
Okay!
rocket
Go to first place!
Okay!
lifesaver
Give 25 points!
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20
๐ Scenario: A supplier keeps missing deadlines, and your boss wants you to complain firmly. Words to use: deadline โ accountability โ partnership
Iโd remind them of deadlines, emphasise accountability, but keep a tone of partnership. ๐
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10
๐ญ Roleplay: Youโre a company lawyer. The operations manager complains about too much legal paperwork slowing projects down.
Words to use: compliance โ efficiency โ regulation โ cooperation โ balance โ explanation*
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banana
Go to last place!
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fairy
Take points!
5
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25
rocket
Go to first place!
Okay!
baam
Lose 10 points!
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15
๐ฌ Opinion: Do you think customer complaints can improve a business? Words to use: feedback โ growth โ quality
Yes, complaints are valuable feedback that help companies grow and improve quality. ๐
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10
๐ญ Roleplay: Youโre a financial officer. A department complains about delayed budget approval.
Words to use: process โ timing โ resources โ explain โ efficiency โ commitment*
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15
๐ญ Roleplay: Youโre a project manager. A client is angry about project delays.
Words to use: Iโm really sorry โ update โ realistic โ timeframe โ communication โ resolve*
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banana
Go to last place!
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star
Double points!
Okay!
gift
Win 15 points!
Okay!
banana
Go to last place!
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10
๐ญ Roleplay: You are a hotel HR manager. An employee complains about weekend shifts.
Words to use: I understand your point โ schedule โ flexibility โ policy โ compromise โ fairness*
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seesaw
Swap points!
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rocket
Go to first place!
Okay!
shark
Other team loses 20 points!
Okay!
thief
Give points!
5
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25
10
๐ญ Roleplay: Youโre a purchasing officer. Your supplier complains about late payments.
Words to use: delay โ finance department โ documentation โ clarify โ solution โ understanding*
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10
๐ญ Roleplay: Youโre an office manager. A colleague complains about noise in the workspace.
Words to use: environment โ productivity โ respect โ suggestion โ team โ compromise*
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25
๐ป Dilemma: A client leaves a negative review online. Should the company reply publicly or privately? Words to use: reputation โ diplomacy โ resolution
A public reply shows diplomacy and helps protect the companyโs reputation. ๐