If a client calls in asking for an update on an existing case number that is in a Open, or On Hold status, what should you do?
Make an internal comment on the existing case
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monster
Reset all scores!
Oops!
gold
Win 50 points!
Okay!
gift
Win 10 points!
Okay!
banana
Go to last place!
Oops!
15
If a client calls in and they do not have a contact already in Salesforce, what should you do?
Create a new contact on the corporate card
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15
If your customer starts talking about the issue before providing all the required information to open a case, what procedure should you follow?
Let the client know that you would be happy to help with this issue, but you need to verify some information to create a case first.
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15
Where should you go to access myHub?
http://myhub.sitelink.com
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15
The Move In icon provides a list of units and search options that allow the client to locate and select from available units.
True
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15
What information needs to be updated and/or verified when assisting clients?
phone number & email address
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15
What should you do when a client calls in and you identify they are being affected by a current bug or known issue in the software?
Create a case, attach a related JIRA incident to the case & refer client to our status page for updates
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15
When is it necessary to verify and or update the clients contact information..
For every client you assist when the Contact Info Confirmed buttion is not checked.. When the information does not appear correct.. The client advises they have
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15
Which of the following versions of SiteLink have Corporate & Location codes?
