Sitelink Day 2 | Baamboozle - Baamboozle | The Most Fun Classroom Games!

What information needs to be updated and/or verified when assisting clients?

phone number & email address

Oops!

Check

Okay!

Check

What should you do when a client calls in and you identify they are being affected by a current bug or known issue in the software?

Create a case, attach a related JIRA incident to the case & refer client to our status page for updates

Oops!

Check

Okay!

Check

thief

Give points!

rocket

Go to first place!

Okay!

shark

Other team loses 20 points!

Okay!

banana

Go to last place!

Oops!

trap

No points!

Oops!

gold

Win 50 points!

Okay!

fairy

Take points!

thief

Give points!

What letter does a CORP code begin with normally?

Oops!

Check

Okay!

Check

If your customer starts talking about the issue before providing all the required information to open a case, what procedure should you follow?

Let the client know that you would be happy to help with this issue, but you need to verify some information to create a case first.

Oops!

Check

Okay!

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Which of the following versions of SiteLink have Corporate & Location codes?

MyHub, Sitelink Mobile / Portable, SLWE

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Check

Okay!

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If a client calls in and they do not have a contact already in Salesforce, what should you do?

Create a new contact on the corporate card

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Okay!

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The Move In icon provides a list of units and search options that allow the client to locate and select from available units.

True

Oops!

Check

Okay!

Check

eraser

Reset score!

Oops!

seesaw

Swap points!

Okay!

rocket

Go to first place!

Okay!

baam

Lose 20 points!

Oops!

Where should we create a contact in Salesforce?

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Okay!

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When is it necessary to verify and or update the clients contact information..

For every client you assist when the Contact Info Confirmed buttion is not checked.. When the information does not appear correct.. The client advises they have

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Okay!

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Where should you go to access myHub?

http://myhub.sitelink.com

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Okay!

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If a client calls in asking for an update on an existing case number that is in a Open, or On Hold status, what should you do?

Make an internal comment on the existing case

Oops!

Check

Okay!

Check

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