4. The test describes a job as 'demanding and stressful'. What is a synonym for demanding that has a more positive connotation, implying a welcome challenge?
Challenging.
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15. The customer says, "You promised it would be finished this week." Why is the word promised much stronger and more powerful than the word said in this context?
Because a promise creates a strong expectation and a moral obligation. Breaking a promise is much more serious than just being wrong about what you said.
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5. In the test, someone "complained ______ the train company ______ something." What prepositions are needed and why might a customer do this?
complained to the train company about something. A customer might do this due to delays, dirt, or rude staff.
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1. What is the opposite of a satisfactory outcome, and what negative feeling does that word imply?
An unsatisfactory outcome; it implies disappointment or that expectations were not met.
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8. "We can’t afford ______ (waste) time." What is a more direct synonym for afford in this context, and what is it something you cannot afford to do in your job/studies?
A synonym is allow. Example: I can't afford to make mistake
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10. "He promised ______ (help) me." Is promise a formal or informal word here? What is a more formal alternative you might use in a business email?
It is neutral. A more formal alternative could be He assured me he would help or He guaranteed his assistance.
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3. The test uses the phrase 'priority boarding'. Is priority a formal or informal word here? What other nouns does priority commonly collocate with in a business context?
It is fairly formal. It also collocates with project, task, status, and customer.
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12. The incorrect email thanks someone who was "especially unhelpful." What word should be there and what kind of specific actions might warrant this thanks? (e.g., what did the person do?)
The word should be helpful. They might have solved a major technical problem, stayed late to help, or been exceptionally patient with a client.
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heart
Other team wins 10 points!
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star
Double points!
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gift
Win 25 points!
Okay!
baam
Lose 15 points!
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2. In the sentence "They were apologetic about the mistake", what is the verb form of apologetic? Use it in a sentence about a customer service scenario.
The verb is to apologise. Example: The manager had to apologise to the customer for the long wait.
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11. Pablo says, "I'm confident we’ll come up with a solution." Is this phrase more or less reassuring than saying "I hope we come up with a solution"? Why?
Confident we'll is more reassuring. It shows certainty and professionalism, whereas "hope" sounds uncertain and less powerful.
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thief
Give points!
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25
star
Double points!
Okay!
rocket
Go to first place!
Okay!
banana
Go to last place!
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17. "handled out very quickly." The correct word is just handled. What other verb collocates with out to mean distributed or managed a problem?
Sorted out. Example: They sorted out the problem very quick
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lifesaver
Give 10 points!
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seesaw
Swap points!
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fairy
Take points!
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25
baam
Lose 20 points!
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14. 'premium service' and 'no-frills’ service. If you were selling a cheap product, why would you proudly call it 'no-frills' instead of 'cheap'?
'No-frills' has a positive connotation of being efficient and no-nonsense. 'Cheap' can have a negative connotation of being low quality.
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13. Pablo says, "Jorge has filled me in on the problem." What is a more formal synonym for the phrasal verb fill in? Use it in a sentence.
A more formal synonym is informed or briefed. My colleague briefed me on the client's complaints.
