Where can you set up a tenant for autopay after move-in?
Payment Methods Tab
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15
Refunds for moved-in tenants update the paid-through date and balance due. Refunds typically take 3-5 days to process. True or False
False
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15
A client wants to take a partial payment for a tenantโs unit. How should they proceed?
Other Amount
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15
A customer calls stating, "I have a tenant whose balance is wrong; it should be less than what is showing." Which article would help address a situation where a tenantโs balance is incorrect, and the customer needs guidance on correcting it
1144
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15
After voiding a credit or waiving a fee, the tenant's balance will automatically update, and the changes can be viewed in the Ledger filter by selecting the appropriate audit option. True False
True
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15
What should you do first when a client asks to void an invoice?
Ask the client for the invoice number to locate the exact invoice they need help with.
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15
When looking at the facility map, what color shows if a unit is available?
Green
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banana
Go to last place!
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shark
Other team loses 25 points!
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rocket
Go to first place!
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thief
Give points!
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A customer is encountering error codes related to Storable payments and asks for further assistance. What should you do if the customer has additional questions about the error codes?
Transfer the customer to storEDGE Tier 2 for further assistance.