After buying a phone, you see it for a cheaper price in another store. You can return the first phone and get your money back. (T or F)
False. Finding a product cheaper elsewhere is not a valid reason for a refund under the law.
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15
A shop assistant points out a small scratch on a discounted table before you buy it. You cannot return the table later because of that scratch. (T or F)
True. Because you were aware of the fault at the time of purchase.
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lifesaver
Give 25 points!
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rocket
Go to first place!
Okay!
rocket
Go to first place!
Okay!
baam
Lose 20 points!
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eraser
Reset score!
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gift
Win 25 points!
Okay!
fairy
Take points!
5
10
15
20
25
baam
Lose 25 points!
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15
If a product has a hidden fault that you couldn’t see when you bought it, you can ask for a repair, refund, or replacement. (True or False)
True
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10
If you buy a t-shirt and later decide you don't like the colour, the shop must give you a refund. (True or False)
False - This is called a 'change of mind'. Under Australian Consumer Law, shops aren't required to give you a refund or exchange if you simply change your mind.
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15
Your new kettle stops working after two weeks, and you didn't damage it. You have the right to ask for a refund, repair, or a new one. (T or F)
True. - This is your consumer rights. Products must be of 'acceptable quality', which means they should work correctly and last for a reasonable amount of time.
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20
It is legal for a shop in Australia to have a sign that says "No Refunds". (True or False)
False. Signs that say "No Refunds" are illegal in Australia. You always have consumer rights for products. (faulty or not as described)
