After a tech leaves, up to how much do we have to submit a job for Work Not Completed?
24 hrs
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10
What copilot article can I use to find steps on how to manage and troubleshoot features for a customer's guide?
HOW6400 Supporting All Guide Types: Spectrum Guide, ODN/MDN, i-Guide, and Passport
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10
What is the max number of authorized users that can be added to a residential account?
Four
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10
Mr. Reed is moving is moving and needs our help. He wants to transfer services from one location to another, based on scope of support what department specialist is needed to better assist him ?
Sales (Existing)
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10
What article in Copilot helps with validating which ETD is needed to better assist a customer ?
HOW6619 Entering an Escalate to Dispatch (ETD) Ticket
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lifesaver
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rocket
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baam
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10
How many regional sports networks can a customer have with the tv choice 15 package?
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10
Mr. Daniel is trying to rent a movie " Sing 2" for his daughter and gets a error message of GVOD-6015? What trouble shooting tree would I use to assist him?
Video- Feature- VOD/PPV Issues
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lifesaver
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fairy
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thief
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10
Is the STVA available for use outside of the United States of America?
No, stva is only available in the USA
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10
Mrs. Gary signed up for Tv Choice 15 and wants to make changes to her channel line. How often is she allowed to make changes to her line up?
Unlimited with in the first 30 days and once every 30 days after that.
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10
In the troubleshooting tree, which "Issue" would I select in the video tab to help a customer troubleshoot missing channels/channel unavail/ no signal/ black screen?
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thief
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fairy
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thief
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10
Ms. Susan called in and advised us her MLB extra innings isnt working. You noticed she has a xumo box what t/s steps would we take to assist.
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10
If a customer is past due and the account is in a non-pay disco how long does it take for the customers services to restore?