" I have a customer that would like to switch to First of the Month Billing. I'm not sure where to go and set that up can you help me?"
1035
Oops!
Check
Okay!
Check
15
"I would like to do a move out for someone scheduling it for next week Monday, can you help me with that?"
1170
Oops!
Check
Okay!
Check
15
"Hi, I have a tenant who wants us to charge their card automatically each month for multiple units. How do I set up Auto-Pay for them in SiteLink?"
1393
Oops!
Check
Okay!
Check
15
"Iโm in the middle of moving in a new tenant and I want to apply one of our discount plans like first month free, can you help me with that?"
1479
Oops!
Check
Okay!
Check
banana
Go to last place!
Oops!
seesaw
Swap points!
Okay!
rocket
Go to first place!
Okay!
baam
Lose 10 points!
Oops!
15
" I have a customer who wasn't charged the correct rent amount. Is there a way to verify their charges and correct it for future billing?"
1333
Oops!
Check
Okay!
Check
15
"Hi, I need to add a new fee type into the system for late key returns its something weโre starting to charge for across all our properties. Can you walk me through how to get that added and applied correctly?"
1175
Oops!
Check
Okay!
Check
boom
Lose 50 points!
Oops!
gift
Win 10 points!
Okay!
shark
Other team loses 10 points!
Okay!
banana
Go to last place!
Oops!
15
"Is it possible for the system to add a late fee or gate lockout after a tenant is 14 amount of days late?"
1463
Oops!
Check
Okay!
Check
15
"I need help moving in someone today." If you need help with anything else prompt to ask "I need help with moving them out today as they just advised they don't want to proceed with the facility."
Move In/ Move Out
Oops!
Check
Okay!
Check
monster
Reset all scores!
Oops!
fairy
Take points!
5
10
15
20
25
shark
Other team loses 10 points!
Okay!
banana
Go to last place!
Oops!
15
" I need to take a payment from a tenant but I only have access to MyHub credentials. Can you help me with the steps?"
1171
Oops!
Check
Okay!
Check
15
" I just found out that one of my tenant's checks bounced. How do I mark it down to ensure their account reflects properly?"
1481
Oops!
Check
Okay!
Check
15
"I have a tenant who needs to move to a different unit. Their current one has a leak, and itโs starting to damage their stuff. I havenโt done a transfer in SiteLink in a while can you walk me through it please."