" I just found out that one of my tenant's checks bounced. How do I mark it down to ensure their account reflects properly?"

" I have a customer that would like to switch to First of the Month Billing. I'm not sure where to go and set that up can you help me?"

" I have a customer who wasn't charged the correct rent amount. Is there a way to verify their charges and correct it for future billing?"

"I would like to do a move out for someone scheduling it for next week Monday, can you help me with that?"

" I need to take a payment from a tenant but I only have access to MyHub credentials. Can you help me with the steps?"

"I’m in the middle of moving in a new tenant and I want to apply one of our discount plans like first month free, can you help me with that?"

"Hi, I have a tenant who wants us to charge their card automatically each month for multiple units. How do I set up Auto-Pay for them in SiteLink?"

"Hi, I need to add a new fee type into the system for late key returns its something we’re starting to charge for across all our properties. Can you walk me through how to get that added and applied correctly?"

"I have a tenant who needs to move to a different unit. Their current one has a leak, and it’s starting to damage their stuff. I haven’t done a transfer in SiteLink in a while can you walk me through it please."

"I need help moving in someone today." If you need help with anything else prompt to ask "I need help with moving them out today as they just advised they don't want to proceed with the facility."

"Is it possible for the system to add a late fee or gate lockout after a tenant is 14 amount of days late?"