A customer calls in stating they're having connectivity issues. Where in the WIN tool can you check the health of the router?

What is the maximum number of identities a customer can have on their account?

Rudy states that he’s been having ongoing buffering on the STVA. Which tool would you use to verify the customer’s experience?

Which of these is NOT a reason customers tend to escalate?

Jonathan wants to purchase a Xumo Stream Box to access all his App Subscription. What service(s) does Jonathan need to subscribe to?

-Katrina is interested in the Xumo Stream Box but wants to make sure if any issues were to arise, we can help her without any additional hassle. What model type would you recommend?

You just finished assisting the customer with internet activation, and they tell you that their Wi-Fi extender needs to be connected as well. Do you...?

New customers can have their Start Up Channel defaulted to the last channel they were tuned to. True or False?

Duke states they’re unable to log in on their MSA and is unsure why. After probing you discovered that the customer’s identity is locked. Do you...?

Hilary just got an Apple TV remote and needs to pair it with her Roku TV. Do you...?

Sally wants to make a payment before her services are interrupted, but they can only make it with a check. How long should we advise the customer that it takes for the payment to be received?

With Cloud DVR (cDVR) Plus can record up to ____ shows that can be saved for ____ days.

Tyler reached out to us to get assistance with his Xumo remote control issues but is not currently at home. What self-help options can we offer Tyler?