These are the gains to the rest of society, other than the business, resulting from business activity. 

A business that does not have a separate legal identity. Sole traders and partnerships are unincorporated businesses. 

A group of people who are selected to respond to a market research exercise, such as a questionnaire. 

A term which is used to describe all the activities which go into marketing a product or service. These activities are often summarized as the four P's - product, price, place, and promotion.

The reply from the receiver which shows whether the message has arrived, been understood and, if necessary, acted upon. 

Cash outflows are the sums of money paid out by a business during a period of time. 

these have factories, production or service operations in more than one country. 

A document that records the income of a business and all costs incurred to earn that income over a period of time (for example one year). It is also known as profit and loss account. 

A picture that shows the levels of management and division of responsibilities within an organisation. 

Capital employed is shareholders' equity plus non-current liabilities and is the long-term and permanent capital invested in a business. 

A method of assessing the effectiveness of an employee. 

Cash inflows are the sums of money received by a business during a period of time. 

Factors that stop effective communication of messages.