The customer walks around the store quietly, checking products but doesn’t engage in conversation. (No words, just scanning the store and reading brochures)
Analytical – They process information internally and don’t like pushy sales tactics.
Oops!
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Okay!
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15
How do I know this product will last? Do you have real customer testimonials?"
Analytical – They need data, proof, and logical explanations.
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Okay!
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banana
Go to last place!
Oops!
fairy
Take points!
5
10
15
20
25
fairy
Take points!
5
10
15
20
25
thief
Give points!
5
10
15
20
25
15
I'm confused. Should I go for this model or the other one? What do you think?"
Amiable – They need guidance and reassurance from a trusted source.
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Okay!
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15
I need a phone with a battery that lasts all day because I travel a lot. What do you suggest?"
Assertive – They are goal-driven and solution-focused.
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Okay!
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15
Is this the one that all the influencers are using on Instagram?"
Expressive – They want excitement, status, and a fun experience.
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Okay!
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15
I need a laptop. What’s the best one you have in stock right now?"
Assertive – They make fast decisions based on their needs.
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Okay!
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15
This reminds me of the time I traveled to Europe! Do you have a product that would be perfect for a traveler like me?"
Expressive – They are emotional buyers who engage with experiences.
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Okay!
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15
This reminds me of my childhood! I just have to buy it!"
Expressive – Their emotions drive their purchases.
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Okay!
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15
💬 "Can you show me a side-by-side comparison of the processor speed and battery life?"
Analytical – This customer values logic, facts, and detailed comparisons.
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Okay!
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15
"Oh wow, you remind me of my cousin! By the way, tell me about this phone’s features."
Amiable – They value relationships and trust more than product details.
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Okay!
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15
I heard this model breaks easily. I don’t think I can trust this brand."
Analytical – They need facts, data, and solid reasoning to be convinced.
Oops!
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Okay!
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15
I need a laptop for work. What’s the best option you have? No long explanations, please."
Assertive – Goal-oriented and expects efficiency.
Oops!
Check
Okay!
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15
Can I try this smartwatch before I decide?
Expressive – They buy based on engagement and hands-on experience.
