The customer walks around the store quietly, checking products but doesn’t engage in conversation. (No words, just scanning the store and reading brochures)
Analytical – They process information internally and don’t like pushy sales tactics.
Oops!
Check
Okay!
Check
15
I need a phone with a battery that lasts all day because I travel a lot. What do you suggest?"
Assertive – They are goal-driven and solution-focused.
Oops!
Check
Okay!
Check
15
This reminds me of the time I traveled to Europe! Do you have a product that would be perfect for a traveler like me?"
Expressive – They are emotional buyers who engage with experiences.
Oops!
Check
Okay!
Check
15
I saw this at another store for ₹500 less. What’s the best price you can give me?"
Assertive – They are price-conscious and want the best deal quickly.
Oops!
Check
Okay!
Check
banana
Go to last place!
Oops!
gold
Win 50 points!
Okay!
gift
Win 25 points!
Okay!
thief
Give points!
5
10
15
20
25
15
I'm confused. Should I go for this model or the other one? What do you think?"
Amiable – They need guidance and reassurance from a trusted source.
Oops!
Check
Okay!
Check
15
Is this the one that all the influencers are using on Instagram?"
Expressive – They want excitement, status, and a fun experience.
Oops!
Check
Okay!
Check
15
I need a laptop. What’s the best one you have in stock right now?"
Assertive – They make fast decisions based on their needs.
Oops!
Check
Okay!
Check
15
💬 "Can you show me a side-by-side comparison of the processor speed and battery life?"
Analytical – This customer values logic, facts, and detailed comparisons.
Oops!
Check
Okay!
Check
15
I need a laptop for work. What’s the best option you have? No long explanations, please."
Assertive – Goal-oriented and expects efficiency.
Oops!
Check
Okay!
Check
15
This reminds me of my childhood! I just have to buy it!"
Expressive – Their emotions drive their purchases.
Oops!
Check
Okay!
Check
15
Can I try this smartwatch before I decide?
Expressive – They buy based on engagement and hands-on experience.
Oops!
Check
Okay!
Check
trap
No points!
Oops!
star
Double points!
Okay!
rocket
Go to first place!
Okay!
baam
Lose 25 points!
Oops!
15
I heard this model breaks easily. I don’t think I can trust this brand."
Analytical – They need facts, data, and solid reasoning to be convinced.
Oops!
Check
Okay!
Check
15
"Oh wow, you remind me of my cousin! By the way, tell me about this phone’s features."
Amiable – They value relationships and trust more than product details.
