True or False: When a 3rd party calls to make a payment, you must Non-Account Maintenance security?

What 3 entities are you able to verify funds, deposits posted, or checks cleared?

If the last maintenance date on Service Xpert is within the last 30 days, what system should you check next?

When a customer is not text capable or may not have or know how to work call waiting, what is the alternative method in obtaining OTP?

True or False: When the customer populates in Service Xpert with true validations on under (PIN, SSN, ANI Match), they are fully verified for non-account maintenance?

The customer calls to file a dispute but mentions that they have a new address. What maintenance security risk would you use to verify the customer?

True or False: If the customer request the OTP code sent to their email address, you can send it.

What maintenance security would you verify when a customer calls to replace their lost debit card?

Your customer calls to get an account balance. You verify the customer (1 mandatory-2 additional) and quote the balance. Then your customer mentions they need a phone number update. What remaining security would you obtain?

A customer calls to get their login ID reset? What Maintenace security risk would you use?

According to your security guidelines, what are 3 examples of card maintenance?

Name the information needed to verify a branch rep.