A customer calls to get their login ID reset? What Maintenace security risk would you use?

True or False: A dealership (3rd party) calls for a verbal payoff on a vehicle loan. You can ask them any 3 security pieces to verify them?

What maintenance security would you verify when a customer calls to replace their lost debit card?

Your customer calls to get an account balance. You verify the customer (1 mandatory-2 additional) and quote the balance. Then your customer mentions they need a phone number update. What remaining security would you obtain?

True or False: When the customer populates in Service Xpert with true validations on under (PIN, SSN, ANI Match), they are fully verified for non-account maintenance?

The customer calls to file a dispute but mentions that they have a new address. What maintenance security risk would you use to verify the customer?

According to your security guidelines, what are 3 examples of card maintenance?

Name the form that you would send if you had a suspicious call with red flags.

True or False: If the customer fails Non-Account Maintenance security, do not proceed to OTP.

True or False: If the customer request the OTP code sent to their email address, you can send it.

True or False: If security has been verified properly, the box should turn from green to red.

What 3 entities are you able to verify funds, deposits posted, or checks cleared?