What options do you have when verifying a business customer for an Account Maintenance request?

True or False: When receiving a Zelle Maintenance call, you must verify the customer using Account Maintenace security?

What 3 entities are you able to verify funds, deposits posted, or checks cleared?

True or False: Anyone from a business can call to get information but only someone listed on the signature card or corporate resolution can make changes.

A customer calls to get their login ID reset? What Maintenace security risk would you use?

When a customer is not text capable or may not have or know how to work call waiting, what is the alternative method in obtaining OTP?

True or False: A dealership (3rd party) calls for a verbal payoff on a vehicle loan. You can ask them any 3 security pieces to verify them?

True or False: When the customer populates in Service Xpert with true validations on under (PIN, SSN, ANI Match), they are fully verified for non-account maintenance?

True or False: When a 3rd party calls to make a payment, you must Non-Account Maintenance security?

According to your security guidelines, what are 3 examples of card maintenance?

The customer calls to file a dispute but mentions that they have a new address. What maintenance security risk would you use to verify the customer?

What maintenance security would you verify when a customer calls to replace their lost debit card?

True or False: If security has been verified properly, the box should turn from green to red.