This category referes to client's personal/fixed information
Static Information
Oops!
Check
Okay!
Check
heart
Other team wins 20 points!
Oops!
star
Double points!
Okay!
fairy
Take points!
5
10
15
20
25
baam
Lose 25 points!
Oops!
banana
Go to last place!
Oops!
seesaw
Swap points!
Okay!
fairy
Take points!
5
10
15
20
25
banana
Go to last place!
Oops!
25
Give 5 examples of STATIC questions
Complete name, date of birth, email address, mobile number, mother's maiden name
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Okay!
Check
10
The client's verification status in Genesys is VERIFIED. Should the BBS conduct PID or not?
No need to conduct PID
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Okay!
Check
15
BBS asked, "when was your recent transaction?" Client replied, "Nung Sept. 10, 2024". When BBS checked Prime, the transaction was made on August 24, 2024. Is the answer correct? Explain.
No, : -14, +14 days from transaction date
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Okay!
Check
15
A client requests to activate his newly approved card. What PID matrix should you follow?
5 static, 1 negative
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Check
Okay!
Check
baam
Lose 5 points!
Oops!
gift
Win 5 points!
Okay!
gift
Win 5 points!
Okay!
banana
Go to last place!
Oops!
15
Give 3 examples of NEGATIVE CONFIRMATION questions
Installment Purchase/Transaction, Other type of SBC Credit Card, Cash Advance Transaction
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25
Provide the matrix for Wealth/VIPA clients, both SIMPLE and COMPLEX)
Recent POS transaction, number of cards, rmode of application
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Okay!
Check
15
Question: "What was your recent transaction?" Client responded: "May binili ako from SM eh." When BBS checked Prime, SM STORE SM CITY CALOO 2/24 INT
No, recurring and existing/active installments are not acceptable as part of transactions in determining the PID Matrix
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Check
Okay!
Check
10
What are the 2 types of verification?
OTP via IVRS and Manual Positive Identification
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Okay!
Check
15
BBS asked for client's recent transaction. Client replied: "S&R ata". When you checked it was her 3rd to last transaction. Will the BBS consider this answer? Why?
