Give 3 examples of NEGATIVE CONFIRMATION questions
Installment Purchase/Transaction, Other type of SBC Credit Card, Cash Advance Transaction
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boom
Lose 50 points!
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rocket
Go to first place!
Okay!
rocket
Go to first place!
Okay!
lifesaver
Give 25 points!
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15
Provide the PID Matrix for Complex with and without transaction
With Transactions - 3 static, 1 dynamic, 1 negative | No Transactions - 3 static, 2 negative
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15
A client requests to activate his newly approved card. What PID matrix should you follow?
5 static, 1 negative
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10
What are the 2 types of verification?
OTP via IVRS and Manual Positive Identification
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5
This category referes to client's personal/fixed information
Static Information
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15
BBS asked, "when was your recent transaction?" Client replied, "Nung Sept. 10, 2024". When BBS checked Prime, the transaction was made on August 24, 2024. Is the answer correct? Explain.
No, : -14, +14 days from transaction date
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10
The client's verification status in Genesys is VERIFIED. Should the BBS conduct PID or not?
No need to conduct PID
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15
BBS asked for client's recent transaction. Client replied: "S&R ata". When you checked it was her 3rd to last transaction. Will the BBS consider this answer? Why?
