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Teams
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monster
Reset all scores!
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gold
Win 50 points!
Okay!
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rocket
Go to first place!
Okay!
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banana
Go to last place!
Oops!
15
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Why is it important to take your temperature as part of effectively communicating in the workplace?
if your tired/upset your interactions could be effected
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10
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What should you NOT do at tge end of your employee evaluation?
thank your manager for taking the time to do the evaluation
than your manager for the feedback
thank your manager for the guidence
keep your self evaluation to yourself
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trap
No points!
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fairy
Take points!
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25
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shark
Other team loses 15 points!
Okay!
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baam
Lose 20 points!
Oops!
5
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Beauty professionals should study and have a thorough understanding of communicating for success for all of the following reasons EXCEPT:
it can help beauty pros improve retail sales
good communication skills lead to more conflict
expressing ideas helps to advance your career
they foster a positive team enviroment
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10
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Which of the following is NOT something beauty professionals should do as they interact and communicate with coworkers
be willing to share their private life
treat everyone with respect
remain neutral
avoid gossip
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15
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What is the FIRST step in the 10 step consultation method?
review the intake form
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10
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which of the following would be the LEAST appropriate response to a client who starts gossiping?
give a quick tip for treatment and home care
change the subject
quietly join in the gossip
start talking about the styling your doing
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15
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when should you try to upsell services?
when working with a new client you are not familiar with
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15
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______ is the first step in making meaningful on the job communication a reality
behaving in a professional manner
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15
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Not crossing your arms when listening to a client/ team member is an example of what?
Being aware of your body language
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10
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which of the following should you NOT do at your employee evaluation?
ask when your pay scale might be increased
approach your manager cautiously and shyly
ask when you might be considered for a promotion
ask when you can take more services
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15
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What is reflective listening?
listening to a client then repeating in your own words
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thief
Give points!
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25
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star
Double points!
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rocket
Go to first place!
Okay!
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thief
Give points!
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15
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Which of the following is NOT true of the service record card?
its completed by the beauty pro performing the service
Its intended for the clients use
its the clients progress record of services received
it is updated with each client visit
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5
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if clients are more than _____ late, they should be asked to reschedule.
15 min
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