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15
×
What is the FIRST step in the 10 step consultation method?
review the intake form
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5
×
if clients are more than _____ late, they should be asked to reschedule.
15 min
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15
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______ is the first step in making meaningful on the job communication a reality
behaving in a professional manner
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5
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Beauty professionals should study and have a thorough understanding of communicating for success for all of the following reasons EXCEPT:
it can help beauty pros improve retail sales
they foster a positive team enviroment
expressing ideas helps to advance your career
good communication skills lead to more conflict
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15
×
What is reflective listening?
listening to a client then repeating in your own words
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15
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when should you try to upsell services?
when working with a new client you are not familiar with
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10
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which of the following would be the LEAST appropriate response to a client who starts gossiping?
start talking about the styling your doing
change the subject
quietly join in the gossip
give a quick tip for treatment and home care
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baam
Lose 25 points!
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magnet
Take 25 points!
Okay!
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shark
Other team loses 15 points!
Okay!
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baam
Lose 25 points!
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banana
Go to last place!
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rocket
Go to first place!
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fairy
Take points!
5
10
15
20
25
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banana
Go to last place!
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15
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Which of the following is NOT true of the service record card?
Its intended for the clients use
its the clients progress record of services received
its completed by the beauty pro performing the service
it is updated with each client visit
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15
×
Why is it important to take your temperature as part of effectively communicating in the workplace?
if your tired/upset your interactions could be effected
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10
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which of the following should you NOT do at your employee evaluation?
ask when you can take more services
ask when you might be considered for a promotion
approach your manager cautiously and shyly
ask when your pay scale might be increased
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boom
Lose 50 points!
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gift
Win 20 points!
Okay!
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shark
Other team loses 10 points!
Okay!
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banana
Go to last place!
Oops!
10
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What should you NOT do at tge end of your employee evaluation?
thank your manager for taking the time to do the evaluation
than your manager for the feedback
keep your self evaluation to yourself
thank your manager for the guidence
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15
×
Not crossing your arms when listening to a client/ team member is an example of what?
Being aware of your body language
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10
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Which of the following is NOT something beauty professionals should do as they interact and communicate with coworkers
treat everyone with respect
remain neutral
avoid gossip
be willing to share their private life
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