I received an invoice for my surgery. It shows a huge discrepancy.
Billing department
Oops!
Check
Okay!
Check
15
How many doctors do we have in our facility. Name all.
5, Dr. Lusby, Dr. Buhain, Dr. Aguto, Dr. Tadeo, & Dr. Paderanga
Oops!
Check
Okay!
Check
15
Emily Browing call and mentioned she has a question about the consent forms before she signs it. Which department do you transfer her to?
Laboratory Team
Oops!
Check
Okay!
Check
10
I will be travelling during the week for work and the clinic would really be far from where I am during the appointment date. I would like to cancel my appointment. We failed to save the appointment. Where do we transfer?
Front Office
Oops!
Check
Okay!
Check
25
My doctor will be sending my medical records. How does she send them to you?
Have them fax the documents to us (fax # 888-247-6478) or email training@globalmedicalva.com No transfer or callback is necessary.
Oops!
Check
Okay!
Check
10
I was wondering if you could harvest my eggs and freeze them too?
Clinical Team
Oops!
Check
Okay!
Check
15
Evangeline Lilly called about consent forms that she needs to sign and send over and was wondering how to send it. Which department do you transfer to?
Clinical Team | Physician's Assistant
Oops!
Check
Okay!
Check
banana
Go to last place!
Oops!
star
Double points!
Okay!
shark
Other team loses 25 points!
Okay!
baam
Lose 25 points!
Oops!
monster
Reset all scores!
Oops!
shark
Other team loses 15 points!
Okay!
fairy
Take points!
5
10
15
20
25
banana
Go to last place!
Oops!
20
I just spoke with my Doctor a few minutes ago and we got disconnected. Could you connect me with her?
Clinical | Physician's Assistant
Oops!
Check
Okay!
Check
15
A patient has questions about the medical records she received. She wants clarification on some of the information in the document she is holding. Which department do you transfer her to?
Clinical Team
Oops!
Check
Okay!
Check
15
A patient wants to know if we could send her medical records via snail mail. What do you do?
Email the medical records team. This is considered a special request.
Oops!
Check
Okay!
Check
10
I found out that my insurance won't cover IVF so I just want to put my appointment off for now.
Billing Department
Oops!
Check
Okay!
Check
lifesaver
Give 15 points!
Oops!
gold
Win 50 points!
Okay!
rocket
Go to first place!
Okay!
baam
Lose 10 points!
Oops!
15
Patient has questions about their laboratory consent forms.