My doctor will be sending my medical records. How does she send them to you?
Have them fax the documents to us (fax # 888-247-6478) or email training@globalmedicalva.com No transfer or callback is necessary.
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15
Emily Browing call and mentioned she has a question about the consent forms before she signs it. Which department do you transfer her to?
Laboratory Team
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20
What are our clinic's location?
Hartford | Farmington | Branford
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15
Patient mentioned she would like to set up an appointment since she now has her new insurance card.
Front Office
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15
A patient wants to know if we could send her medical records via snail mail. What do you do?
Email the medical records team. This is considered a special request.
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trap
No points!
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rocket
Go to first place!
Okay!
rocket
Go to first place!
Okay!
baam
Lose 10 points!
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5
How much do we charge an established patient if they cancelled a 3rd time?
$200
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15
Elizabeth Olsen called and wants to know who to reach out to about her consent forms.
Front Office Team
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seesaw
Swap points!
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gift
Win 15 points!
Okay!
gift
Win 25 points!
Okay!
banana
Go to last place!
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10
I will be undergoing treatment and I have consent forms.
Clinical Team | Physician's Assistant
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15
What happened to my medicine? Has it been ordered? (The Clinical Team is not answering, who do we call next?)
Navigators
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10
I received an invoice for my surgery. It shows a huge discrepancy.
Billing department
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20
I am bleeding and experiencing extreme pain on my abdomen.
Navigators
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10
I found out that my insurance won't cover IVF so I just want to put my appointment off for now.
Billing Department
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baam
Lose 25 points!
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rocket
Go to first place!
Okay!
rocket
Go to first place!
Okay!
banana
Go to last place!
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15
A patient has questions about the medical records she received. She wants clarification on some of the information in the document she is holding. Which department do you transfer her to?