I'll look into it / deal with it right away. Iโll get back to you. Let me check. Weโll send you โฆ We can offer you โฆ Iโll wait to hear from you.
Oops!
Check
Okay!
Check
15
A piece of paper that can be used to pay for particular goods or services or that allows you to pay less than the usual price for them
Oops!
Show
Check
Okay!
Check
heart
Other team wins 20 points!
Oops!
rocket
Go to first place!
Okay!
fairy
Take points!
5
10
15
20
25
banana
Go to last place!
Oops!
15
A department that answers customer questions
Customer Support
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Check
Okay!
Check
15
Suggest an answer to a problem
offer a solution
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Check
Okay!
Check
20
What can you say to sympathize/apologize?
Iโm very sorry about that. I do apologize. Iโm sorry to hear that. Itโs my fault. Iโm sorry. Iโm afraid we canโt โฆ Weโre sorry for the inconvenience.
Oops!
Check
Okay!
Check
15
Inform (a company) that something is wrong
report a problem
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Check
Okay!
Check
monster
Reset all scores!
Oops!
gift
Win 5 points!
Okay!
rocket
Go to first place!
Okay!
thief
Give points!
5
10
15
20
25
20
What can you say to ask about the problem?
How can I help? What can I do for you? Can you give me more details? What exactly is the problem?
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15
The idea that customer will always choose a company's products
Customer loyaltyย /หlษษชษlti/
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20
What can you say to make a complaint?
Iโm sorry, but โฆ Iโm afraid โฆ Thereโs a problem with โฆ Iโm not very happy (about it). Iโd like (a refund/replacement).
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15
The time it takes to answer a customer
response time /rษชหspษns/
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15
Ask for more information about something that isn't clear
have a query /หkwษชษri/
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Check
Okay!
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15
Say you're not happy with something
make a complaint /kษmหpleษชnt/
Oops!
Check
Okay!
Check
15
Money that is paid to someone in exchange for something that has been lost or damaged or for some problem.
