How can I help? What can I do for you? Can you give me more details? What exactly is the problem?
Oops!
Check
Okay!
Check
15
Ask for more information about something that isn't clear
have a query /หkwษชษri/
Oops!
Check
Okay!
Check
20
What can you say to make a complaint?
Iโm sorry, but โฆ Iโm afraid โฆ Thereโs a problem with โฆ Iโm not very happy (about it). Iโd like (a refund/replacement).
Oops!
Check
Okay!
Check
15
Ask customers what they think about your company
get feedback /หfiหdbรฆk/
Oops!
Check
Okay!
Check
baam
Lose 15 points!
Oops!
seesaw
Swap points!
Okay!
rocket
Go to first place!
Okay!
banana
Go to last place!
Oops!
25
What can you say to deal with the complaint?
I'll look into it / deal with it right away. Iโll get back to you. Let me check. Weโll send you โฆ We can offer you โฆ Iโll wait to hear from you.
Oops!
Check
Okay!
Check
banana
Go to last place!
Oops!
fairy
Take points!
5
10
15
20
25
gift
Win 15 points!
Okay!
baam
Lose 25 points!
Oops!
20
What can you say to sympathize/apologize?
Iโm very sorry about that. I do apologize. Iโm sorry to hear that. Itโs my fault. Iโm sorry. Iโm afraid we canโt โฆ Weโre sorry for the inconvenience.
Oops!
Check
Okay!
Check
15
The idea that customer will always choose a company's products
Customer loyaltyย /หlษษชษlti/
Oops!
Check
Okay!
Check
15
The time it takes to answer a customer
response time /rษชหspษns/
Oops!
Check
Okay!
Check
15
A piece of paper that can be used to pay for particular goods or services or that allows you to pay less than the usual price for them
Oops!
Show
Check
Okay!
Check
15
Inform (a company) that something is wrong
report a problem
Oops!
Check
Okay!
Check
15
Say you're not happy with something
make a complaint /kษmหpleษชnt/
Oops!
Check
Okay!
Check
lifesaver
Give 20 points!
Oops!
shark
Other team loses 5 points!
Okay!
shark
Other team loses 20 points!
Okay!
banana
Go to last place!
Oops!
15
Money that is paid to someone in exchange for something that has been lost or damaged or for some problem.
