Team 1
0
Team 2
0
Teams
Name
Score
1
2
3
4
5
6
7
8
9
10
11
12
13
14
15
16
Loading
×
baam
Lose 25 points!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
gift
Win 20 points!
Okay!
×
lifesaver
Give 25 points!
Oops!
10
×
True or False. Customer obtained the subscription through a fold.
True.
Oops!
Check
Okay!
Check
20
×
Give the correct steps in order if cust is unable to login to the website after checking the subs are active, website and email are correct.
Direct cust to forgot pw section of the web, send reset pw link, reset pw in ADV to their zip code.
Oops!
Check
Okay!
Check
10
×
What modification code will you use if customer wants to switch to web only access?
MOD PRO
Oops!
Check
Okay!
Check
10
×
What is the next step after the customer received the SMS when signing up for text alerts?
Reply CONFIRM PUB
Oops!
Check
Okay!
Check
×
boom
Lose 50 points!
Oops!
×
rocket
Go to first place!
Okay!
×
shark
Other team loses 15 points!
Okay!
×
lifesaver
Give 15 points!
Oops!
10
×
What reason will you select when doing change eligible publications?
C-CLEP
Oops!
Check
Okay!
Check
25
×
What information is required to find cust card information?
Date of charge, amount, card type, last 4 digits of card and card exp date
Oops!
Check
Okay!
Check
15
×
Name the 4 details required when adding a new customer in ADV.
Full name, full address, email address & phone number
Oops!
Check
Okay!
Check
20
×
Identify all areas where you need to change email if cust needs to update email for everything under the Oxford Club.
Cust Search, Cust Activity Web Logins tab, Cust Activity Email Address and Free E-letters screen
Oops!
Check
Okay!
Check
×
heart
Other team wins 25 points!
Oops!
×
star
Double points!
Okay!
×
shark
Other team loses 15 points!
Okay!
×
baam
Lose 5 points!
Oops!
10
×
What reason will you enter when reshipping a welcome package?
D - Did Not Receive
Oops!
Check
Okay!
Check
10
×
Which service did the customer purchase under installment billing?
MLB
Oops!
Check
Okay!
Check
×
baam
Lose 20 points!
Oops!
×
seesaw
Swap points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
thief
Give points!
5
10
15
20
25
15
×
Name all actions to be performed for deceased customers.
Add estate of on the first name, change promote customer to N and turn off free e-letters.
Oops!
Check
Okay!
Check
15
×
How did the customer purchase the subscription for 786?
Swap
Oops!
Check
Okay!
Check
×
Restart
Review
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