Team 1
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Team 2
0
Teams
Name
Score
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10
×
True or False. Customer obtained the subscription through a fold.
True.
Oops!
Check
Okay!
Check
15
×
What email will you use if a customer has a question about a recommendation or other types of financial advice.
Mailbag@OxfordClub.com
Oops!
Check
Okay!
Check
×
seesaw
Swap points!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
fairy
Take points!
5
10
15
20
25
×
thief
Give points!
5
10
15
20
25
×
baam
Lose 20 points!
Oops!
×
fairy
Take points!
5
10
15
20
25
×
rocket
Go to first place!
Okay!
×
thief
Give points!
5
10
15
20
25
20
×
Identify all areas where you need to change email if cust needs to update email for everything under the Oxford Club.
Cust Search, Cust Activity Web Logins tab, Cust Activity Email Address and Free E-letters screen
Oops!
Check
Okay!
Check
15
×
Name the 4 details required when adding a new customer in ADV.
Full name, full address, email address & phone number
Oops!
Check
Okay!
Check
5
×
T or F. Liberty Through Retirement is one of the active free e-letters for The Oxford Club.
False.
Oops!
Check
Okay!
Check
15
×
How did the customer purchase the subscription for 786?
Swap
Oops!
Check
Okay!
Check
10
×
What modification code will you use if customer wants to switch to web only access?
MOD PRO
Oops!
Check
Okay!
Check
×
monster
Reset all scores!
Oops!
×
gift
Win 25 points!
Okay!
×
shark
Other team loses 20 points!
Okay!
×
thief
Give points!
5
10
15
20
25
10
×
Modified True or False. Do MOD PRO after paying off billing suspend to update card on file for autorenew.
False. MOD ARN.
Oops!
Check
Okay!
Check
10
×
What reason will you enter when reshipping a welcome package?
D - Did Not Receive
Oops!
Check
Okay!
Check
10
×
What reason will you select when doing change eligible publications?
C-CLEP
Oops!
Check
Okay!
Check
×
thief
Give points!
5
10
15
20
25
×
shark
Other team loses 10 points!
Okay!
×
rocket
Go to first place!
Okay!
×
banana
Go to last place!
Oops!
10
×
Which service did the customer purchase under installment billing?
MLB
Oops!
Check
Okay!
Check
20
×
Give the correct steps in order if cust is unable to login to the website after checking the subs are active, website and email are correct.
Direct cust to forgot pw section of the web, send reset pw link, reset pw in ADV to their zip code.
Oops!
Check
Okay!
Check
×
Restart
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