Team 1
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Team 2
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Teams
Name
Score
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15
×
What would you do if a mistake has been made?
Laugh
Say "it's not my problem"
Ignore the customer
Apologise
Oops!
Show
Check
Okay!
Check
15
×
If the phone rings at work in how many rings should you answer it in?
10 rings
3 rings
7 rings
5 rings
Oops!
Show
Check
Okay!
Check
×
thief
Give points!
5
10
15
20
25
×
fairy
Take points!
5
10
15
20
25
×
rocket
Go to first place!
Okay!
×
lifesaver
Give 25 points!
Oops!
15
×
Would I speak clearly and use language that the customer would understand?
Often
Always
Rarely
Sometimes
Oops!
Show
Check
Okay!
Check
×
lifesaver
Give 25 points!
Oops!
×
gift
Win 15 points!
Okay!
×
gift
Win 10 points!
Okay!
×
thief
Give points!
5
10
15
20
25
15
×
When a customer is complaining, what would you do?
Remain calm and listen
Talk over them making excuses
Look around and try to get someone else to help
Tell them to 'go away'
Oops!
Show
Check
Okay!
Check
15
×
Why should you always give the customer your complete attention?
Because the customer likes talking
It is professional
Because you like them
To show that you are listening
Oops!
Show
Check
Okay!
Check
15
×
Why is it important to make eye contact with a customer?
Because you fancy them
It shows them you are interested
It is professional
Because it's nice
Oops!
Show
Check
Okay!
Check
15
×
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Laugh at them
Say "sorry I can't help"
Suggest alternatives in store
Send them to the shop down the street
Oops!
Show
Check
Okay!
Check
15
×
How would you view customer complaints?
A waste of valuable time
At least is gives you a chance to talk to the customers
An opportunity to improve service
As a pain in the backside
Oops!
Show
Check
Okay!
Check
×
baam
Lose 20 points!
Oops!
×
gold
Win 50 points!
Okay!
×
shark
Other team loses 10 points!
Okay!
×
lifesaver
Give 15 points!
Oops!
15
×
What is important to do when talking to a customer over the phone?
Smile
Speak really slowly
Speak loudly
Have a laugh with the customer
Oops!
Show
Check
Okay!
Check
15
×
How is the best way to turn up to work?
In anything that fits
In your old clothes
Smart and business like
In your training gear
Oops!
Show
Check
Okay!
Check
×
boom
Lose 50 points!
Oops!
×
magnet
Take 10 points!
Okay!
×
shark
Other team loses 25 points!
Okay!
×
baam
Lose 10 points!
Oops!
×
Restart
Review
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