Team 1
0
Team 2
0
Teams
Name
Score
1
2
3
4
5
6
7
8
9
10
11
12
13
14
Loading
×
boom
Lose 50 points!
Oops!
×
star
Double points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
banana
Go to last place!
Oops!
15
×
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Send them to the shop down the street
Laugh at them
Suggest alternatives in store
Say "sorry I can't help"
Oops!
Show
Check
Okay!
Check
15
×
When a customer is complaining, what would you do?
Talk over them making excuses
Look around and try to get someone else to help
Remain calm and listen
Tell them to 'go away'
Oops!
Show
Check
Okay!
Check
×
eraser
Reset score!
Oops!
×
star
Double points!
Okay!
×
shark
Other team loses 25 points!
Okay!
×
baam
Lose 10 points!
Oops!
15
×
Would I speak clearly and use language that the customer would understand?
Often
Rarely
Sometimes
Always
Oops!
Show
Check
Okay!
Check
15
×
If the phone rings at work in how many rings should you answer it in?
7 rings
5 rings
10 rings
3 rings
Oops!
Show
Check
Okay!
Check
15
×
Why is it important to make eye contact with a customer?
It is professional
Because it's nice
Because you fancy them
It shows them you are interested
Oops!
Show
Check
Okay!
Check
×
trap
No points!
Oops!
×
gold
Win 50 points!
Okay!
×
shark
Other team loses 20 points!
Okay!
×
banana
Go to last place!
Oops!
15
×
How is the best way to turn up to work?
In anything that fits
In your training gear
In your old clothes
Smart and business like
Oops!
Show
Check
Okay!
Check
15
×
What would you do if a mistake has been made?
Say "it's not my problem"
Laugh
Ignore the customer
Apologise
Oops!
Show
Check
Okay!
Check
15
×
What is important to do when talking to a customer over the phone?
Speak loudly
Smile
Speak really slowly
Have a laugh with the customer
Oops!
Show
Check
Okay!
Check
15
×
Why should you always give the customer your complete attention?
It is professional
Because the customer likes talking
To show that you are listening
Because you like them
Oops!
Show
Check
Okay!
Check
×
eraser
Reset score!
Oops!
×
shark
Other team loses 10 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
banana
Go to last place!
Oops!
15
×
How would you view customer complaints?
At least is gives you a chance to talk to the customers
An opportunity to improve service
A waste of valuable time
As a pain in the backside
Oops!
Show
Check
Okay!
Check
×
Restart
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