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Team 2
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Teams
Name
Score
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15
×
How would you view customer complaints?
A waste of valuable time
As a pain in the backside
An opportunity to improve service
At least is gives you a chance to talk to the customers
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15
×
It is more expensive to acquire a new customer than it is to keep a current one.True/False
True
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15
×
How is the best way to turn up to work?
In anything that fits
Smart and business like
In your training gear
In your old clothes
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15
×
When a customer is complaining, what would you do?
Tell them to 'go away'
Look around and try to get someone else to help
Remain calm and listen
Talk over them making excuses
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15
×
What is important to do when talking to a customer over the phone?
Speak loudly
Speak really slowly
Have a laugh with the customer
Smile
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15
×
I work in a shop and I can not provide my customer with what he/she wants what would I do?
Say "sorry I can't help"
Laugh at them
Send them to the shop down the street
Suggest alternatives in store
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×
trap
No points!
Oops!
×
star
Double points!
Okay!
×
gift
Win 25 points!
Okay!
×
banana
Go to last place!
Oops!
×
baam
Lose 20 points!
Oops!
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fairy
Take points!
5
10
15
20
25
×
fairy
Take points!
5
10
15
20
25
×
lifesaver
Give 10 points!
Oops!
15
×
What would you do if a mistake has been made?
Apologise
Ignore the customer
Say "it's not my problem"
Laugh
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15
×
Companies that make an effort to improve their customer experience also see employee engagement rates go up.True/False
True
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15
×
Would I speak clearly and use language that the customer would understand?
Always
Often
Rarely
Sometimes
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15
×
Why should you always give the customer your complete attention?
Because you like them
To show that you are listening
Because the customer likes talking
It is professional
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monster
Reset all scores!
Oops!
×
gift
Win 20 points!
Okay!
×
fairy
Take points!
5
10
15
20
25
×
lifesaver
Give 15 points!
Oops!
15
×
If the phone rings at work in how many rings should you answer it in?
10 rings
7 rings
3 rings
5 rings
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15
×
Why is it important to make eye contact with a customer?
Because it's nice
It is professional
Because you fancy them
It shows them you are interested
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15
×
Customers expect businesses to respond to their emails within an hour.True/False
True
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×
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